That is, a new winner of the highly un-coveted Saturday Dining Conspiracy “Die In a Fire” award.
Yes, I am pretty peeved right now. Yes, I am using the power of my blogs to work on a grudge: but if you can’t do that on your blog, what’s the point of having one?
I used to (sort of) like Mod Pizza. We have better local pizza places, but sometimes it was just nice to be able to get a small personal pizza with exactly the kind and variety of toppings I wanted.
There’s one within easy driving distance from the house out here in the hinterlands. Mom was craving pizza, and I thought a small pizza sounded good myself. So I placed an online order.
Below is the feedback I left Mod Pizza corporate on their website. I’ve left out the original order number (referenced in the email) because it wouldn’t mean anything to anyone except corporate.
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I placed this order at 3:30 PM for pickup at 4:15 PM. When I got to the store (around 4:10 PM) I gave the employee my name. He wasn’t clear about what was going on. I waited about 30 minutes for my food.
Finally, one of the other employees informed me that the store had CANCELLED MY ORDER (my because “they didn’t have enough people to make it”. I counted four employees in the store at the time.
I was further told that if I wanted my food I would have to place my order all over again, while I was in the store waiting, because they had enough people (in the store with no other customers) to make it now. No offer to place the order themselves based on my original receipt, just “you have to do it all over again”. That’s ridiculous.
I left and went to another local pizza place. I will NEVER EVER order from ANY Mod Pizza ever again. Especially this one, as this is the second time in a row they have messed up a pickup order.
Y’all need to shut this location down, as it is doing real harm to your brand.
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I should add to this: the Mod Pizza claims to have refunded my card for the order I placed, but I see no evidence of that in my account yet.
(Crossposted to the Logbook of the Saturday Dining Conspiracy.)
Edited to add 10/4: I did get a refund credited to my card this morning, just for the record.